WhereOntario and Quebec, Canada ImpactEmergency advisory DateDec 2013


***This information is current as of 4:30 p.m. on December 27th, 2013***

We request that you please relay this information to those members of the Jamat who may not have access to electricity or email.



The worst of the Ice-Storm may be over but road conditions will continue to be hazardous, temperatures remain below freezing, and power availability is returning slowly to areas across the GTA.

Please be vigilant and ensure you have enough food, water, blankets, flashlights and other supplies at your disposal to remain safe and warm.



If you have had no power for over 48 hours, your perishable food supply is likely unsafe due to lack of refrigeration, so please exercise caution.  The Canadian Food Inspection Agency advises that a full freezer will keep food frozen for about 48 hours after it loses power, a half-full freezer for about 24 hours. An unopened refrigerator will keep cold for about four hours. After that, try to relocate the food somewhere cold — like just outside your front door, if the temperatures are frigid. If you are in touch with any seniors, please help ensure that they are aware of these standards. When in doubt, throw it out.



Don Mills Jamatkhana continues to serve as a Warming Centre for the Jamat and community members from 10:00 a.m. to 6:00 p.m. For Jamati members still without power and no alternative options for accommodation, arrangements have been made for host families or other forms of temporary accommodation. Volunteers are at Don Mills Jamatkhana today to help assess and place Jamati members.

For additional Warming Centres set up by the City of Toronto, please click here.



Daily Jamatkhanas

All daily Jamatkhanas are fully operational, with the exception of Willowdale.

Weekend School Hall Jamatkhanas:

Dundas West is open.
BayviewGreenland and Thorncliffe are CLOSED this weekend due to electrical inspections following the ice storm.
Richmond Hill is open (at Richmond Green Secondary School).

Please call the regular Jamatkhana Hotline at (416) 751-4001 x786  for ongoing updates.



For Jamati members without power and no alternative options for accommodation, arrangements have been made for host families or other forms of temporary accommodation. Volunteers are at Don Mills Jamatkhana today to help assess and place Jamati members.

The SSS hotline has also connected the Emergency Response Team to family members across Canada and internationally, ensuring the safety of isolated family members with a response time of under 40 minutes in several complex cases.


Power has been restored to the buildings where a large number of our seniors reside. 

Jamati members are requested to reach out and check on seniors/elderly and Jamati members with special needs, including individuals residing in long term-care facilities and those who are in the hospital. Please ensure that all elderly and vulnerable that are under your care are bundled in warm clothing if a power outage occurs. It is critical to minimize the loss of body heat; therefore, the Jamat is encouraged to layer up and wear a hat or toque.



Rays of Light: Glimpses into the Ismaili Imamat is open and remains on schedule. For information please email: Ontario@raysoflight.com.

Jamati members who have missed their allocated time slots due to the weather are asked to email Ontario@raysoflight.co with their preferred date and time between now and January 4. Please include your name, email address, missed date and time, and the number of people under your booking.

Jamati members who still wish to visit the exhibit can also contact us through the same email address and we will do our best to accommodate late registrants. Walk-ins are on a first-come, first-served basis, and will be accommodated based on availability. To avoid disappointment or long wait times, we encourage you to contact us ahead of time rather than walk in without a confirmed time. Please note that we still have many time slots available on December 31 and January 2.



Public transit has been affected, with many bus and train cancellations. Flights may also be affected.  For delays regarding the Toronto Transit Commission (TTC), click here.



If you face an emergency that is health- or safety-related, please call 911.

Always stay clear of downed power lines or equipment and never assume that they are safe to go near. If you see a downed power line, please do not approach it, and please call the electric utility company.

If your power has gone out, or if you are having trouble with your electricity, call the province-wide emergency number at 1-800-434-1235.

For update on power outages in your region, click here.



Some areas of the City remain without power, and it may still be out for a significant period of time. If you face a power outage, follow these instructions:

  • Turn off all tools, appliances and electronic equipment, and turn the thermostat(s) for the home heating system down to minimum.
  • Turn off all lights, except one inside and one outside, so that both you and hydro crews outside know that power has been restored.
  • Don’t open your freezer or fridge unless it is absolutely necessary. A full freezer will keep food frozen for 24 to 36 hours if the door remains closed. Please follow food safety guidelines, as some food may spoil if power outages persist. For food safety information, visit this website.
  • Never use charcoal or gas barbecues, camping heating equipment, or home generators indoors. They give off carbon monoxide. Because you can’t smell or see it, carbon monoxide can cause health problems and is life-threatening.
  • Use proper candleholders. Never leave lit candles unattended and keep out of reach of children. Always extinguish candles before going to bed.
  • Wear layers of clothing, which help to keep in body heat.

For more tips on what to do before, during and after a power outage, visit the Get Prepared website and the FOCUSSTAR website. Click here for additional information on how to protect yourself and your family from carbon monoxide poisoning.


Tips for Extreme Cold and Ice

  • Covering your mouth with a scarf can help to protect your lungs from the cold.
  • Avoid over-exertion when shovelling snow/chipping ice, as this can bring on muscle/back issues, and potentially heart attacks to those at risk.
  • It is recommended to keep dry and change wet clothing frequently to prevent a loss of body heat.
  • Watch for signs of frostbite. These include loss of feeling and white or pale appearance in extremities such as fingers, toes, ear lobes, and the tip of the nose. If symptoms are detected, it is strongly advised to seek medical help immediately.
  • Watch for signs of hypothermia. These include uncontrollable shivering, memory loss, disorientation, incoherence, slurred speech, drowsiness, and apparent exhaustion
  • If you have to travel, it is advisable to let someone know your destination, your route, and when you expect to arrive. If your car gets stuck along the way, help can then be sent along your predetermined route.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 13ºC/55ºF.


Further updates will be provided as new information becomes available.